Privacy Policy

Patel Engineering Telecommunication Services (PETS), operated by SEP Pty Ltd, values your privacy and is committed to protecting your personal information while delivering reliable telecommunication and civil infrastructure services across Victoria, Queensland, and surrounding regions of Australia.

This Privacy Policy explains how Patel Engineering Telecommunication Services (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, and protects your information when you use our website, contact us by phone or email, or engage our telecommunication and electrical infrastructure services. By accessing our services, contacting us, or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information from users:

• Full Name
• Email Address
• Phone Number
• Billing Information
• Site or Project Address
• Device Information
• IP Address
• Enquiry and Communication Data
• Project and Service Related Information

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide quotes and deliver telecommunication and electrical infrastructure services
• To process orders, invoices, and payments
• To provide customer support
• To communicate project updates and service notifications
• To improve our services and website experience
• To comply with legal and regulatory obligations
• To communicate through phone, email, and other contact channels

3. Communication & Third-Party Platform Compliance

Where we communicate with clients through phone, email, or third-party platforms, we do so in compliance with applicable platform policies and privacy laws:

• Users communicate with us voluntarily.
• We only send messages relevant to enquiries, quotes, support, or ongoing projects.
• Users may opt-out of communication at any time.
• We do not sell or misuse customer data obtained through any communication channel.
• All communication is processed securely and responsibly.

4. Sharing of Information

We do not sell, trade, or rent personal information to third parties. Information may only be shared with:

• Payment processing providers
• Telecommunication carriers and infrastructure partners (e.g. NBN, Optus)
• Legal authorities when required by law
• Subcontractors and technology providers assisting in service delivery

5. Data Security

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, misuse, disclosure, or loss.

6. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve user experience, monitor performance, and analyse website traffic.

7. Service Areas

As we provide telecommunication and civil infrastructure services across multiple regions, including Victoria and Queensland, your information may be processed and accessed by our teams operating from our various project locations.

8. User Rights

You may request to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Withdraw communication consent

9. Third-Party Services

Our website or services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of such external services.

10. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page.

11. Contact Information

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